Frequently Asked Questions

Find answers to commonly asked questions about our products and services.

How can I get started?

To start care, simply click on “schedule with me”. We’ll have a short virtual meeting/phone call to introduce ourselves. Within 24 hours, we’ll conduct a free intake visit in the client’s home and set up our service agreement and schedule. We will work with urgency if that is what you need.

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. You can pay bills weekly through our web portal or establish automated charges to your card.

We understand that you may be calling us needing urgent help. We’ll try to be onsite to start the process as soon as possible, often on the same day. We’ll begin care as soon as we can match your needs with the right caregiver and can bring some temporary support if needed.

We can continue to provide services in hospitals or other care facilities while you are there. We often find that our clients need companionship and another set of ears in these circumstances. If you want to pause care, you can resume care when you return home.

In some cases, clients hire us specifically to help them recover from a surgical procedure. We can work closely with your healthcare team to ensure that you have a comfortable recovery period.

What if I no longer need services?

We hope for the best outcomes for our clients, and that may include ending services. Please notify us by phone or through the web portal when you would like to stop services. We ask for two weeks of advance notice, so we can provide a successful transition to our caregiving team.

If your needs evolve and you require home health care, we support you through our partners. Your caregiver can remain with you and would be supplemented with additional medical professionals. Let’s discuss the best approach for you.

Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.

Our customer service team is available to assist you by email or phone.
Our contact information:
Phone: 703-249-2390
Email: caring@lavenderly.com
We strive to respond to all inquiries within 24 hours.

Yes. We use a service agreement that is simple and clear. We make sure we are doing what you need and you know what we are doing. Everyone benefits by writing it down, even if we need to change it often.

Book a Friendly Care Call

Pick a time, share your needs, and we’ll match you with your perfect helper—this week.
  • 15-minute intro call
  • Clear next steps & scheduling
  • Private and secure